Frequently Asked Questions

Looking for answers? Check out our frequently asked questions (FAQ) and answers below for helpful information. Discover everything you need to know about our products, shipping, returns, and more. Find solutions to common inquiries and make informed decisions. At Maéhs, we're dedicated to providing transparent and reliable information to our valued customers. Explore our FAQ section now and get the answers you're looking for!

Momme is a Japanese unit of measurement that indicates the quality of silk. The higher the momme, the thicker the fabric. Thicker fabric tends to be more durable and feels cooler in hot weather. Momme is simply a weight measurement, similar to carat for gold or g/m2 or thread count for cotton.

At Maéhs, we strive for the highest quality silk. Our scrunchies are made from premium Mulberry silk, which is known for its luxurious and refined fabric. We ensure careful selection of cocoons and follow a meticulous production process to create fabrics of superior quality. This enables us to offer the best silk products on the market, fully harnessing the potential of silk.

OEKO-TEX STANDARD 100 is a label that confirms the product has been produced in an environmentally and socially responsible manner. It ensures that no harmful substances are released and also evaluates the working conditions. Our silk meets stringent standards, such as SGS and Oeko-Tex certification. During the production process, we utilize natural silkworm cocoons and dye the fabrics using environmentally friendly dyes. We place great importance on sustainability throughout our entire process, including logistics, packaging, and operations. At Maéhs, we strive to make a responsible and sustainable contribution to the silk industry.

1 momme is approximately equal to 4.31 g/m2. Therefore, 22 momme is approximately 100 g/m2.

Our scrunchies, sleep masks, and other products are made from the highest quality mulberry silk. The products are handcrafted with great attention to detail. The scrunchies are made from 100% 22 momme mulberry silk.

At Maéhs, we take great care in crafting our products with utmost quality and sustainability in mind. Our products are meticulously developed in China, the historical birthplace of silk production. We embrace the rich heritage and expertise associated with Chinese silk craftsmanship. To ensure ethical and responsible manufacturing practices, our products are created in an ethically certified factory. This means that every step of the manufacturing process aligns with our commitment to social and environmental standards. From the selection of premium materials to the skilled hands that bring our designs to life, we prioritize both the quality of our products and the well-being of those involved in their creation.

To produce 1 kilogram of cotton, 20,000 liters of water are required. In contrast, producing 1 kilogram of silk requires significantly less water, making it much more sustainable and environmentally friendly. We strive to minimize our environmental impact. Our products are 100% safe and certified. We have passed all SGS tests and examinations, and all our products are OEKO-TEX certified.

We've got you covered with a handy track & trace code for your package. Simply use this code to stay in the loop and follow the exciting journey of your order. But hey, we understand that sometimes you might need an extra hand or have a question. No worries! Feel free to drop us an email at info@maehs.com, and our friendly team will be more than happy to assist you. Your satisfaction is our top priority, and we're here to make sure your experience with us is smooth sailing from start to finish!

To initiate a return, please email us at info@maehs.com with your order number and the reason for the return. Please note that we do not accept returns for packages that have been opened or products that have been used. If there is a fault with the product, please make sure to send us some photos so that we can assist you to the best of our ability. Please have a look at our Delivery & Returns page for more information.

Currently, we exclusively ship to our valued customers within the Netherlands. However, we're excited to announce that in the near future, we will be expanding our shipping services to cater to our beloved Maéhs enthusiasts throughout the BeNeLux (Belgium, Netherlands, and Luxembourg) and the rest of Europe. We're working diligently to bring your favorite Maéhs products to your doorstep, no matter where you are. Stay tuned for updates as we embark on this exciting journey to reach even more silk lovers across the continent!

Wash mostly by hand, and otherwise using a delicate/hand wash cycle with liquid pH-neutral detergent and avoid spinning. Leave the scrunchies to air-dry and to maintain a smooth and soft finish for a lifetime. Avoid drying in direct sunlight to prevent discoloration. We recommend always using a laundry bag and using silk detergent. Don't forget to wash colors separately. Please do not rub stains, do not tumble dry, do not wring. Don't use fabric softener, shampoo, or regular detergent.

Thank you for your interest! You can send an email to info@maehs.com with information about your retail location, and we will get back to you.

Do you have another question dear? Contact us!